📦 Shipping & Delivery

Fast, Reliable Shipping on All Cauff Orders

We take pride in delivering our handcrafted products quickly and safely. Every order is packed with care in our workshop and shipped using reliable carriers such as USPS, UPS, or FedEx.

Below you’ll find all the details about shipping times, costs, tracking, and more.

🕒 Processing Time

We hand-craft or prepare each product with care before shipping.

Processing time: 1– business day

🚚 Shipping Methods & Delivery Times

United States (Domestic Shipping)

Shipping Method	Delivery Time	Cost
Standard Shipping	3–7 business days	Calculated at checkout
Expedited Shipping	2–4 business days	Calculated at checkout
Priority Shipping	1–3 business days	Calculated at checkout

Delivery times may vary slightly depending on your location and carrier delays.

📍 Order Tracking

Once your order ships, you will automatically receive an email with your tracking number.

You can track your package anytime through:

Your order confirmation email
Your Cauff account (if you created one)
The carrier’s tracking page

📦 Packaging & Protection

Every item is packaged securely in custom-fit, protective packaging to ensure your handcrafted product arrives safely.
Wooden game boards and HDPE products are especially protected from impact and weather during transit.

🌎 International Shipping

At this time, we currently ship only within the United States.
International shipping may be added in the future as we expand.

❗ Lost, Stolen, or Damaged Packages

If your package is lost, damaged, or shows as “delivered” but cannot be found:

Please contact us within 5 days at:
📧 sales@cauff.com

We will work with the carrier to resolve the issue and make it right.

📦 Incorrect Shipping Address

If you entered the wrong shipping address, contact us immediately at:
📧 sales@cauff.com

If your order has not shipped, we can update the address.
If it has already shipped, we cannot alter the delivery but may be able to assist once the carrier updates the tracking.

🔄 Returns & Exchanges

For details on returns, please visit our Returns & Refunds page.

💬 Need Help?

We’re here to help with anything you need.

📧 Email: sales@cauff.com
⏳ Response time: within 24 hours (Mon–Fri)

Thank you for supporting our family-owned business and our handcrafted products!